Postage costs will vary depending on where you live
Prices will be displayed at checkout.
Policy on Items lost in the post
- Cross Stitch And More will only replace goods lost in the post if the customer chooses Express Post. We are unable to cover losses for goods delivered by Standard Australia Post.
We aim to deliver our stock within 7 days from our large range of stock. Should an item be out of stock we will contact you immediately to advise estimated arrival date. We have to order in the less popular items so please always allow 21 days for delivery of your order
Refund and Exchange Policy
- We will only provide a refund or replacement for an item if there is a defect in the manufacture of that item. Customers should contact us by phone or email to obtain a reference number. Items should be returned to us in the condition in which they were received with an explanation of the problem and quoting the reference number.
- No other returns will be accepted.
- We cannot provide refunds for items purchased in error.
Collection and Use
We collect personally identifiable information when you register for one of our clubs, our services or purchase a product.
When you register with us we ask for your name, postal address, residential address, country of residence and city or state, email address, phone and or fax numbers.
This information can be used to confirm your authenticity when placing credit card orders with us.
We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page you requested.
We use this information to design future content of our site to meet your needs and to fulfil your requests for certain products and services, and to contact you about specials and new products.
Sharing and Disclosure
We will not sell or rent your personally identifiable information to anyone.
We will only send personally identifiable information about you to other companies or people when:
We have your consent to share the information;
We need to share your information in order to provide the product or service you have requested.
We respond to court orders or legal process.
Your information is password-protected for your privacy and security.
In certain areas we use industry-standard SSL or PGL encryption to protect data transmissions.